This page provides cPanel support for the more common features you are likely to want to use such as Email, Files/Backups, Logs and Statistics. There are many other functions in cPanel, but unless you already know how to use them, you aren’t likely to need them.

If if you can’t find anything on this page that answers your question or helps you with the issue you’re having trouble with, please feel free to get in touch with us.

ico-cpanelFrequently Asked Questions about cPanel

What is cPanel?

cPanel is a Unix based web hosting control panel. It provides a graphical interface and a variety of tools designed to simplify the process of managing your website.

You, the website owner, can take advantage of these features if you like.

How do I access cPanel?

To access your Control Panel, go to “”.
Enter your user name and password.

Please Contact Us if you require this information.

Please note: This information will only be supplied in the first instance to the domain owner that we have on file. Third party agents or contractors will not be supplied client details – These are supplied to the client who can then forward them on to whomever they wish.

Help! I’ve been locked out of cPanel

cPanel, out of the interests of security, is configured to block the originating IP after 3 incorrect login attempts.

This means that if you try to enter the wrong username/password combination, the server will assume that you are a bot or hacker trying to compromise the system, and add your IP to a blacklist.

We get it, though – everyone makes mistakes. All you have to do is get in touch with us, provide your IP address (you can find your IP here), and we can unblock your IP, confirm your username and provide you with a new password with which to log in.


Using cPanel, you are able to set up a new Email Account, or Email Forwarding.

Upon logging into cPanel, make your way to the Mail panel. You’ll notice a wide range of tools there, but the two you will most likely need are Email Accounts and Forwarders.

It is common practice and helps strengthen your branding if you have an email account which relates to your domain name, for example: instead of

If you already have an email account with your domain name and require multiple email addresses, i.e. info@, name@, it is possible to set up a combination of email accounts and auto forwarders.  For instance, you could setup a mail account: and have any mail sent to forwarded to your name@ email account.  This reduces complexity for small businesses, allowing you to maintain one email account for several email addresses.

Setting up email in your client (eg, Outlook)
You will need to create an Email Account and make note of the password. It is recommended that you use “” for both the incoming and outgoing mail servers. Always test to make sure it works and that you are receiving and sending email correctly. If you have any problems, as always, please contact us.

Accessing Webmail
If you are away from your main computer and need to check your email account, you can do this by going to “” and using the email address and password combination to log in.

Please note that email accounts are automatically set up to delete any mail off that server that has been brought down into your local email client – so when you log into your webmail, you will only be seeing new email that has arrived since you last used your email client.

More information about cPanel Mail


As the owner of your website, one of the more important things you should do is to regularly perform a backup of the website, especially after major updates.

Voicecom website accounts are backed up by our webhosting team on a weekly basis, for disaster recovery purposes.

However, it is also recommended that the website owner personally oversees a backup of your website. You can perform this yourself using the Backup / Backup Wizard function in your website’s cPanel. You will also want FTP access so that when the wizard saves a zipped file of all your data, you can retrieve it from the server and download it to your local machine for storage.

More information about cPanel Files


cPanel is able to provide you with information about your visitors, and the content they have been viewing. There are a variety of different tools in the Logs section that provide data about aspects of your website such as bandwidth usage, visitor

More information about cPanel Logs

Account Stats

On the left hand side of the main cPanel screen after login, you will see a vertical panel titled “Stats”. This panel provides run-down visuals of the various services being used by your account, including Disk Space Usage and Monthly Bandwidth usage. It also shows your main domain name, and information such as how many email addresses and databases are set up on your account, and then gets really technical, showing version numbers and operating systems and IPs.

How do I cancel my Hosting and/or Domain Name?

Cancellation of a web hosting account is a four step process, as follows:

  • Step One requires the client to fill in the Cancellation of Services form and submit it to us.
  • Step Two involves us emailing the client back with instructions of what the client is required to do at their end, and to provide us with a record that requested tasks have been performed by the client. Once we have received confirmation from the client.
  • Step Three is us emailing the client back to confirm that all steps have now been followed and the cancellation process has now been finalized.
  • Step Four is us manually removing the hosting account, all files and settings from the server. Once hosting as been terminated, any files on the account can not be retrieved.