Telephony

In New Zealand the legacy copper based voice network (PSTN) is slowly being phased out as more and more services are being delivered over the new Fibre Optic networks. IP based voice services (VoIP) are the way forward and some corporate business’s and SME’s have been using IP based Telephony for quite some time so the technology is not new.

Whether your company should have a “box” on the wall or an application running on your local server that your handsets connect to or you just connect those same handsets to a server based in a data centre somewhere will really just come down to how you run your business. 

Some Cloud providers will supply a phone, a dedicated phone number (DDI) and a calling plan, with so many minutes, for a monthly cost. For a small business with only a few desk phones this is a no brainer. For a business that has a lot of staff and phones this model may be a little costly and a Cloud based PBX where everyone has their own extension and shares the companies external voice lines may be a better option.

At the end of the day once you upgrade your legacy copper lines to VoIP, the ITSP that then provides you with the “dial tone” is basically a cloud provider anyway so you are already using the cloud.

The on premise PBX days are numbered and will eventually go the same way of the residential landline here in New Zealand.

Our new Cloud VCT PBX is packed full of features including:

  • Microsoft Teams Integration
  • Browser based Web Conferencing
  • Windows and Smartphone Apps
  • Auto Attendant, Voicemail, Alternate Caller ID, Call Recordings, Call Forwarding, Call Queuing, Call Hunting, Fax to email, Voice to email
  • Web based Admin Portal

We like to keep things simple by providing easy to use handsets, have as many free extension numbers as you need and just pay as you go calling plans or bundles to suit your business.

If Business mobility is important to you, then we connect your Desk Phone and Smartphone application so you can work from anywhere. 

We support what we sell and can cater a solution to suit you’re business.

The right Unified Communications solution can take your business communications to the next level, helping to improve:

  • Collaboration
  • Boost productivity
  • Increase mobility
  • Enhance the customer experience.

Unified Communications functionality is inbuilt and included as standard, on-premise or in the cloud with popular providers such as Google, Amazon and OVH.

Licensing is based on the number of simultaneous calls with unlimited extensions.

As it’s open-platform it can be configured with your choice of IP phones, SIP trunks and gateways.

If you want UC this is a great solution. A free version is currently available for a year. We recommend the PRO and Enterprise licensing options for  most businesses.

We have used the Yeastar appliances for ages.

They are a reliable, cost effective, On premise solution for businesses that don’t want a Cloud PBX solution.

They have a great range of VoIP Gateways and ATA’s that work well with most SIP capable systems.

Yeastar delivers Unified Communications solutions that connect co-workers and clients more efficiently. Yeastar customers enjoy the flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.

We provide the following services:

  • Number Porting

We port your number to our network and integrate it with our Cloud PBX or an On-Premise solution.

  • VoIP numbers

We have new local, New Zealand voice numbers and some International numbers available or we can port your current numbers to our network.

  • 0800 Numbers

We have new 0800 or 0508 voice and fax numbers available or we can port your current freephone numbers to our network.

  • Fax to Email
Don’t want to replace your fax machine or tired of paying for a fax line you don’t use anymore ? We have new fax numbers available or we can port your existing fax number and get the faxes delivered to you’re email address. You can also send faxes from your email client.
Voicecom Technologies installed and maintain both our VOIP telecommunications systems for both Stormline and GMDesigns. We have always enjoyed a very high level of service and extremely quick responses to any issues that have arisen from both Peter and Jim, we now value their friendship as co-workers essential to our business. The new phone system that Jim recommended and installed has been a huge improvement over our old phone system, making it easier for our clients to reach the designer they are after, while reducing our telecommunication costs. Their dedication to the smooth running of our business makes Voicecom the easy choice with multiple phone lines through a NZ VoIP carrier for national and international calls to our offices based here in New Zealand and the UK.