A major component of a business continuity plan is communications in times of duress. The same applies in a Civil Defence emergency.
The members of a disaster recovery team must be able to communicate effectively among themselves as well as with managers, support services, the public and even with the media.
The plan includes moving operations to another location if a disaster occurs. For example if an earthquake destroys existing Civil Defence infrastructure, council buildings or the local data center, then the disaster recovery team would relocate to either a predetermined recovery site or to where ever operations can resume.
Being able to contact each other is a key first step to beginning recovery from a major disaster. How Much of those precious first few days following a disaster do you want to have to spend on such simple tasks when you could be getting on with the process of getting back into business.
Voicecom Technologies was commissioned to investigate telecommunications strategies for Emergency Management Southland should they need to relocate in an emergency. The brief was to provide a portable communications system that could be easily moved and set up in an alternative location with as many connectivity access options as possible. While using available data networks is part of the strategy we have concentrated on voice or telephony communications as the prime objective for this system.
Future solutions can incorporate voice, video, data, crm, sms, social media and other IT infrastructure.
We considered the following connectivity options currently available:
- Fixed line PSTN services
- Cellular Networks
- DSL and Fibre
- Radio Telephone
- Satellite Services
- Cloud based services/VoIP
The EMS system comes with:
- A UPS for power
- An IP PBX appliance for phone connectivity
- A Gateway for WAN, LAN and WiFi connectivity
- An RJ45 hardware interface for fixed line services
- A robust enclosure the size of a small suitcase
The system can be used as:
- A self contained, mobile, Contact Centre
- A temporary Office PBX
- An addition to an existing PBX
- Redundancy or in an overload situation
The system has these advantages:
- No licensing costs
- No ongoing monthly costs*
- Uses standards based telephony hardware and codecs
- Web based administration
- Can use standard phones, smart phones, IP phones, PC soft clients, DECT and WiFi handsets.
* Telco provider dependent.
Basic solutions can cost as little as NZ$2000 depending on what your requirements are.